Are you confident in your organisation’s ability to safely and efficiently offboard clients who no longer meet your risk profile?

Offboarding is a critical component of the CLM cycle, used both to manage risk and cost. Safely exiting all elements of a client relationship can be complex and requires strong processes and controls.

Key questions

• Is your team able to accurately assess clients for dormancy?
• Are you able to see the contractual and account balances for a client across the entire organisation?
• Are you able to efficiently offboard clients using a standard process?

Aspirational state

Design processes and systems to regularly review clients for dormancy and risk indicators. Where the costs or risk of maintaining accounts is no longer in line with agreed parameters, communicate with the business and ensure clients are managed through the offboarding process.