Capabilities

Effective controls

Right first-time processes

Are you confident that your control frameworks will stand up to external scrutiny?

Structured and effective controls are a foundation for all well-run operations. However, as the onboarding process spans multiple teams it can be challenging to enforce consistent controls and address challenges at source.


Critical questions

  • Are there regular audit fails on your customer profiles?
  • Do cases often require re-work?
  • Have you experienced ‘silent fails’ within your process?

Aspirational state

Creation of a robust and scalable control architecture focused on identifying errors at source and remediating challenges early in the process will enable the quality control function to add value, rather than simply fix errors.

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