Case study

Restoring delivery confidence and supporting a successful release in a complex consents programme

Co-Founder and PartnerAl Catto

A leading European banking group was delivering a GDPR-driven programme to consolidate customer marketing consent data onto a single platform, supporting compliant and targeted customer engagement at scale. The programme operated at the intersection of regulatory expectation, data integration and marketing execution, with significant interdependencies across teams.

As the programme approached a major release, leadership required a clearer and more integrated view of delivery readiness. Work was progressing across multiple delivery teams, but the overall picture of dependencies, sequencing and risk was difficult to assess through existing planning and governance arrangements.

BeyondFS was asked to provide an independent view of delivery and support leadership in establishing a credible basis for decisions on release timing, scope and risk.

Industry segment
European Bank
Function
Delivery Assurance
Core capabilities
Programme Recovery, Governance Design, GDPR

Key outcomes delivered

Established a single, integrated view of delivery, enabling leadership to re-plan go-live on a credible and decision-ready basis

Strengthened ownership and sequencing of end-to-end testing and data integration, improving coverage and reducing late-stage delivery risk

Refocused SteerCo on risks and decisions, supporting confident leadership oversight and leaving reusable governance for future programmes

Approach

Providing a structured programme recovery approach to support release decisions

BeyondFS worked with programme leadership to bring delivery planning together into a single end-to-end view, clarifying ownership and sequencing across teams and making dependencies explicit. This created a shared and defensible picture of what could be delivered within the release window, and where leadership attention was most needed.

An independent perspective was used to challenge assumptions constructively, remove blockers to joined-up delivery and support alignment across teams without disrupting delivery momentum.

Refocusing governance on leadership decisions

SteerCo reporting was refined to provide senior stakeholders with a clear view of status, material risks and required decisions, rather than detailed operational activity. This allowed governance forums to operate at the right level, supporting effective challenge, prioritisation and timely intervention where needed.

The revised governance approach improved transparency and enabled leadership to engage confidently with the programme at a critical point in the release cycle.

Strengthening testing and data integration readiness

BeyondFS focused on the areas most likely to affect release confidence. End-to-end testing was stabilised through clearer ownership, realistic sequencing and a more proportionate view of scope. In parallel, data integration planning was aligned across teams, addressing constraints and dependencies that needed coordinated resolution.

Where capability gaps existed, BeyondFS provided targeted coaching and hands-on support, with the client team remaining accountable for execution.

Outcome

Re-establishing effective oversight and delivery confidence

With a single, integrated delivery plan in place, leadership moved to one credible view of readiness across teams. Go-live commitments were reset to achievable dates, giving clarity on what would be delivered, when, and what required further resolution.

End-to-end testing and data integration progressed with clearer accountability and improved coordination, reducing late surprises and rework. Teams were better equipped to execute against agreed plans, and leadership had a more reliable basis for assessing residual risk.

SteerCo operated as a focused decision-making forum with a clear sight of progress, risks and required actions. The programme proceeded with a level of confidence and control appropriate to its scale and regulatory importance, and the client retained stronger planning discipline and governance structures that could be reused for future cross-team initiatives.