Off the back of the Review, immediate actions and long term considerations were shared back with the client. A tailored implementation approach was developed to allow practical steps to be taken and industry insights shared to assist the client with embedding the approach into BAU operations.
The long term considerations included key recommendations on where to focus the strategic (digital) platform to enhance the maturity of business led client lifecycle environment that is customer focused, controlled and offers maximum efficiency.
The client used the findings of the Review to brief senior executives within the bank. The implementation approach enabled the client to establish a framework on which to build an environment ready to support their future business aspirations.