We were approached to co-create and implement a bespoke onboarding platform to replace a legacy system and enhance their manual processes. The existing systems and approach presented a number of critical challenges, including:

• An unscalable architecture
• No real-time information on progress
• Poor business metrics
• No cross departmental workflow
• No regulatory compliance controls
• No rules and poor key controls

As a result, the onboarding team spent a great deal of time responding to update requests and manually managing the process to tackle priority cases.

Our team co-designed a standard, scalable process, built out the technology requirements, and worked directly with the technology team to create a platform to drive change in the business and vastly improve onboarding.

We completed the initial systems build in 6 months before entering an agile cycle of continuous improvement which enhanced and refined the tool, enabling roll out to multiple global locations and regulatory jurisdictions.

The client’s priority was to replace their legacy onboarding system and manual process with a single auditable platform for the coordination of all client onboarding activity.

The client wanted to leverage new technology to:

• introduce workflow, controls and rules to increase the efficiency of onboarding
• improve the reporting of progress to the front office
• enhance the communication between all teams involved in the process
• deliver a reliable and comprehensive KYC profile.

The timeline for the initial release of a new solution was 6 months.

Beyond collaborated directly with the client’s technology and operations teams to design a bespoke onboarding and CLM system.

Our team managed the development of requirements and introduced agile techniques to accelerate user feedback on the designs and to rapidly test concepts in development.

We created a programme of work to engage their organisation and focus the right effort and skills on the challenge.

We managed all workshops on a global basis and coordinated across the global development teams to take the minimum viable product (MVP) live in 6 months.

Subsequently we developed a worldwide roll out process that took the solution to multiple client locations across all policies and lines of business to deliver a comprehensive, global solution.