Our client had been issued with a regulatory warning and was required to increase their annual periodic review throughput from 2,500 to over 15,000 cases.
At the point we were engaged, there were 9 months of the year remaining and the existing process and systems were not fit for purpose.
cases closed through automated updates
PR case closures in 8 months
year-on-year increase in completed cases
At the point of engagement, the scope of the challenge was not entirely clear, however our team rapidly engaged with the client’s core team to identify the main obstacles to successfully delivering this regulatory population within the required timeframe.
Our assessment indicated that the challenge was considerable: Technology systems were not fit for purpose, processes were not tailored the meet the challenge, the team was not appropriately resourced and 3rd parties were not engaged.
The challenge was made greater by the fact that the annual target had to be met within 9 months.
Beyond have the highest level of honesty and integrity of any consultants that I have worked with. As circumstances change, as they always do, they operate with agility and pragmatism to deliver tangible, high impact and measurable results for their client. These guys have done the “hard yards” helping deliver Client Lifecycle Management systems and navigating Financial Service regulatory reform and bring with them a wealth of real-life experience in process optimisation and transformation initiative. Their “whatever it takes” attitude really sets them apart and I would have no hesitation in recommending them.
We rapidly implemented a turnaround programme which included: designing tactical systems, refining processes, engaging 3rd parties, and hiring a team of experienced consultants to increase capacity in the short term.
Beyond then designed and implemented the reporting structure, target forecasts and governance required to deliver the required pace of closure. Our team also took responsibility for applying automated systems to close out c.4,000 cases (these cases still required a considerable amount of attention and refinement before completion was possible).
Our team were with the client for 9 months and ran global meetings twice a day on a ‘follow the sun’ model to ensure targets were met, challenges addressed, and stakeholders fully informed of progress.
Our team was integral to the successful delivery of the periodic review and over the course of 9 months, dramatically shaped the capability of the client’s team.
We were able to meet the objective, with the annual population of 15,874 cases completed within the 9 month timeframe. This satisfied the regulator, and they lifted the threat of further regulatory action on the matter.