We rapidly implemented a turnaround programme which included: designing tactical systems, refining processes, engaging 3rd parties, and hiring a team of experienced consultants to increase capacity in the short term.
Beyond then designed and implemented the reporting structure, target forecasts and governance required to deliver the required pace of closure. Our team also took responsibility for applying automated systems to close out c.4,000 cases (these cases still required a considerable amount of attention and refinement before completion was possible).
Our team were with the client for 9 months and ran global meetings twice a day on a ‘follow the sun’ model to ensure targets were met, challenges addressed, and stakeholders fully informed of progress.