The poor perception of the client’s EMEA onboarding team created a very challenging operational environment for both the KYC team and the front office.

There was an immediate need to engage all key stakeholders and conduct a swift operational turnaround before implementing new scalable systems.

Our team immediately engaged with EMEA compliance to refine policy requirements and streamline procedures to increase onboarding speed while maintaining regulatory compliance.

We implemented a weekly governance structure to engage the front office and communicate progress and challenges, generating a more collaborative environment. Our team also supported the hiring of a group of contractors to increase capacity – based on their performance, these individuals were then hired into a permanent team, embedding capabilities and creating a considerably enhanced KYC function.

During our engagement we were able to greatly enhance the working environment and relationship between sales and operations, which enabled us to execute a rapid and comprehensive turnaround.

The bespoke tool built for the client was handed over to their team to operate on an ongoing basis. This enabled them to continue to perform at a high level once our team had rolled off the engagement.