We were engaged by this client to review the change initiatives taking place across their onboarding and KYC space.
In total there were 136 individual projects competing for resource and funding, and in several cases, efforts were duplicated across the organisation due to overlapping objectives and un-coordinated activities.
The lack of structure, coordination, and vision for the onboarding function had led to the proliferation of change programmes and a lack of delivery. As a result, such initiatives were now perceived as both unpredictable and costly.