The last 12 months have seen significant changes in the client onboarding space in corporate and investment banking. These changes, accelerated by Covid and the threat of a global recession, have been driven by three clear strategic objectives: achieving greater customer focus, driving process or cost efficiencies, and reducing risk.
However, with increasing competition and regulatory scrutiny, there is considerable pressure to deliver on these critical goals. This presents a fundamental question: which initiatives should banks be prioritising to drive success?