The challenges of the last 18 months, Brexit, the global pandemic and increasing demands for greater transparency and market control are driving change at a breath-taking pace in Financial Services. Banks are under great pressure to deliver efficiency and lower cost operations, and as a result, are taking an ‘invest to save’ approach within their client onboarding and client lifecycle management (CLM) functions.
Committing resources to design systems, processes and technology that will deliver long term benefits and cost reductions, certainly makes a great deal of sense. However, how do you ensure successful delivery of significant change programmes when teams are already stretched and mandatory regulatory change takes precedence?