2021 will be a challenging but critical year for financial organisations wanting to deliver change within client onboarding and client lifecycle management (CLM). Covid and the fear of a global recession have dramatically increased the need for digital transformation, automation and streamlined processes, and there is no doubt that banks have to respond. The challenge, of course, is that we’re also in a time of tightening budgets so organisations have to be focused on maximising their return on investment from a limited set of resources
So how do financial institutions ensure their finite resources are focused on the ‘right’ client onboarding and CLM initiatives for 2021? Read our recommendations below.